Writing Center Services Policies

• You can make up to 2 appointments per week and 1 per day. These are subject to change during busy or slow periods of the semester at the staff’s discretion. 

• Graduate students making more than one appointment per week must meet with 2 different consultants. Please do not sign up with the same consultant more than 1 time per week. 

• While you can have two appointments per week, you can only sign up for one eTutoring appointment at a time. This is to avoid confusion regarding the documents and encourage revision between appointments. Once you have completed your eTutoring appointment, you are welcome to sign up for the next one.

• You must cancel your appointment at least 1 hour in advance. Otherwise, it will be considered a no-show appointment.   

• For eTutoring appointments, fill out the survey and attach your file(s) at least 5 minutes prior to the appointment's start time. You can find the survey in your appointment confirmation. If the writing is not attached, the appointment will be recorded as a no-show appointment. Please note that the system only accepts Microsoft documents (Word, Excel, PowerPoint). 

• If you are more than 10 minutes late for an in-person or videoconference appointment, the appointment will be treated as a no-show, and we will not be able to conduct the appointment.

• If you miss more than 3 scheduled appointments, you will no longer be able to make writing appointments. In order for your access to be reset, you must email writing@ku.edu and talk to a program manager.

• If you are ill, do not come into the Wingspan. We can reschedule the appointment for an online option if desired.  

• You should bring both a copy of your essay and assignment directions in either print or digital format. 

• We can only work with you on writing that is your own. Do not bring in a piece of writing on behalf of another person. 

• For eTutoring appointments, consultants provide written feedback using the comments feature of Microsoft, so documents must be uploaded as a Word or PowerPoint file. 

• Due to the appointment lengths, consultants can only assist with pieces of writing up to 8 pages typed and double-spaced, or about 3,000 words, per session.   

• Do not seek assistance with written exams without express permission from your instructor. It is your responsibility as the student to ask the instructor if you are allowed to use the Writing Center for take-home exams before your appointment. If allowed, we will only assist with wording and grammar in these situations.

• In order to work with consultants at the same degree level, undergraduate students should sign up for Undergraduate Writing Consultations and graduate students should sign up for Graduate Writing Consultations. For some programming, like multilingual consultations, undergraduate students may be paired with graduate consultants. 

• Because we want to preserve our role as non-evaluative readers and distinguish the Writing Center from other academic sites like the classroom, you should not work with consultants who also serve as instructors in your classes.  

If you would like to provide instructors with proof you used the Wingspan's services, you can email them a copy of the appointment summary report that is filed by a staff member after your appointment. These can be found in Jayhawk GPS.

To find the appointment summary report:

• Log into Jayhawk GPS.
• Go to “My Docs” on either the app or website/web platform.
• Click on “Appointment Summaries” to see notes from your Center for Learning and Writing Support appointments. Note that the document with eTutoring feedback will be sent through email at the end of the appointment time.

• Avoid bringing food into the Wingspan. Drinks are allowed if they are covered and will not spill.